Monday, August 29, 2016

Funniest all-time comment on career change

So the current key to effective branding, according to 2.0 content masters, is unique story telling that communicates key differentiators, or what sets you apart. Not all of us have clear differentiators, but that's beside the point.

It's always entertaining to read this type of language because it's been around since, well, Henry Ford and the Model T Ford. That may or may not be an exaggeration, but you get the point.

One of my favorite stories from the front lines occurred all the way back in 2006. Talking via phone for the first time to a COO of a homegrown company that was being acquired, the subject asked the normal range of questions and then proceeded to go a little deeper with a funny story. He said, "You know, Jeremy, my biggest fear is being stuck at home, watching Jerry Springer episodes all day."

Jerry Springer

My response was almost chortle-like laughter, although admittedly since all great humor contains truth, the comment did provide pause. Recovering from the awkwardness, the next comment was the reassuring kind -- something along the lines of "I'm pretty certain you won't have that problem." This moment remains the all-time best when it comes to unintended revelation. This person would later hire me, but that's beside the point.

Anxiety or fear about change is real. Going to extremes in the early going is normal. Being a little off base and questioning purpose after working forever not only is healthy but can lead to a better place.

But please don't feel like you have to do so alone. That's generally where trouble starts. Turn to friends, trusted colleagues, formal/informal advisors or even a professional, if necessary. Read some stuff (highly recommend "Working Identity" by Herminia Ibarra); watch a podcast or two. Then commit to a plan of action around trying a few new experiments. The single biggest deterrent to change is thinking too much about will come next vs. doing something. Journey of a thousand miles begins with the first step. -- famous Chinese philosopher (Lao Tzu.)

Oh, in case you were left wondering what eventually happened to the previously mentioned subject, he transitioned effectively out of his long-time corporate role and now works in private equity. A traditional segue if there ever was one. For the record, it's not certain that any Jerry Springer episodes were viewed before, during or after the change.

Dilbert by Scott Adams
Courtesy: Georgia CEO
# # #
P.S. We're not leaving anything to chance these dog days of summer. If you or someone you know would like to learn more about our differentiated approach to executive transition, please feel to reach out via email, phone or social media. A new season approaches. Here are our coordinates:
Jeremy C. Garlington
Point of View LLC
4060 Peachtree Rd./Suite D-#117
Atlanta, GA, 30319
Phone: 404-606-0637
Web site:
TGR web log: 
Twitter: @jgarlington

Wednesday, August 03, 2016

Complimentary late summer reading

August now marks the late peak of summer vacation season, which means everyone has already picked out their favorite popular title from the Amazon Kindle rack. Or whatever they're calling the container these days.


Let us be clear: This is not a best reads book list. It's a short burst listing of relevant blog postings compiled over time, which now counts 12 years of active practice-driven work, results and reflections. There's obviously an entire book in here, but that's not worth getting into right now.

This listing is designed to educate the uninitiated on career change, executive transition and everything else that falls between the two, which thankfully isn't that much. There's on exception on the list, which falls under the category of eternal personal branding, an art that none of us have mastered.

We've heard our fair share of whines, wishes and pleas when it comes to the presidential election so leadership also makes an appearance on this summer list.

1.) Pain points are really what drive business in professional services. No one valuable generally gets hired when everything is going peachy keen. It generally requires great pain for another party to step forward and ask for help. The ones who do advance rightfully, the ones who don't, well, they just keep doing the same, taking drugs and hoping for a different outcome. Having said all that, no one likes to discuss much less admit pain points unfortunately until it's abundantly obvious.

2.) This posting was done all the way back in April. The first point, or call to action, was to quit obsessing over Donald Trump. It's always good to see others taking our advice (yes, there is sarcasm in that last statement.) The posting directly following this one, which wasn't included on the list, also emphasized the importance of publicly stating support for one of the two candidates. There hasn't been much of that either so consider this race the really loud yet quietly helpless election. May the least worst person win!

3.) This posting is personal and about a figure who remains a standout despite age, retirement and what comes with both milestones. One of his most famous placements, Bob Nardelli, was the butt of some jokes during a market-based conversation just this morning. Talk about the gift that keeps on giving. Gerry Roche put high-end, highly visible brand name executive search on the map. Period. We won't see another like him ever.  Who can say the same?

4.) Anyone experiencing a reactive or proactive job change situation would be wise to take some time and understand the differences between pivots and forks in the road. Learn how to recognize both and you're already two steps ahead. Key is to at least take the first step, which as some famous Chinese philosopher once said, begins the journey of a thousand miles. Can someone send the golf cart, please?

5.) Framing a new story, or narrative, strikes at the essence of rebranding. It's a core service of the consultancy, but more importantly, the exercise helps move you forward in the eyes of others. Everyone has a story, btw. Some are just better at telling it or have the wisdom to know when they need help doing so.

6.) The image of Homer Simpson eating donuts probably made this one of the top read blogs of the year. But the listing stands on its own and represents synthesis of the many rules and tips that now fill the usual channels with noise.

Hope this helps round out your summer reading and contributes to some well earned rest. Feel free to comment back here or send along to someone whom who think could benefit from the message. Thanks for reading,


Tuesday, June 28, 2016

'No such thing as bad PR'

Sometimes you see things first-hand, or reported live, that provide pause. Especially when life is a little less crazy than normal. Mayor Kasim Reed's recent outburst on WSB-TV, Channel 2 in Atlanta represented one of those moments. So naturally, we sought perspective about the event from the point of view of what's happening in the public square called political leadership. Here's the product:

As a good friend commented: "When the pol (politician) blows up, the pol always loses." So true but so lost in the current season.

# # #

Tuesday, June 14, 2016

What's your pain point?

Pain point (noun, definition): When the pain exceeds the point when you can do anything about it, or when you perceive you can't do anything about what's causing the pain. Example: Patient A has a pain point, and after exhausting over the counter remedies, calls the doctor for a prescription.

In business, pain can take several forms, both real and perceived. The points generally manifest themselves according to the following categories:

1. We don't know how to cure the pain so we turn to someone or expert firm for help.
2. We've really screwed this up and need help finding our way back. Sooner rather than later.
3. That's it. I can't take it anymore. Give me the drugs! Or the prescription that's only unique to me (generally speaking it's not unique despite how you want to believe that it is.)

Not me but could be

A recent meeting with a prospective client brought this point fully home after a friend brought up same truth a few weeks ago. You have to be a really bad listener not to pick up on the cues.

After commenting that there hadn't been much communication since the last meeting, prospect says, "Oh, that's an easy explanation. You weren't fully aligned with my pain point at the time, which right now, is funding the business." Gulp. Time to keep moving.

Great companies, firms and their principals always factor pain points into their sales and marketing strategies.

It's been abundantly clear here for years but harder than ever to accept the truth behind this reality. Part of the refusal seems to be frustration with how fewer are willing to be fully transparent about their situations and always determined to be present a positive, "I've got this taken care of" front when they clearly don't. Few of us do and the really wise know they need help before the pain points overtake them.

With pain comes the need for transparency. With transparency comes the need for truth from a trusted source. Somewhere in the middle lies valuable service, or vice versa, the opposite reaction,  denying truth and help. That generally produces a scattered sea of cock roaches. You know the image: Truth sends the other person running. Unfortunately, or fortunately, depending on what you're selling, the latter seems to be growing as a response in the marketplace.

Back to the top: What's your pain point (s)? Are you doing anything about finding a cure or simply treating the symptoms?

If you're a leader trying to impact change in your career and/or business and it's not happening, then please let us know. We feel your pain everyday!

# # #
P.S.  This entry is dedicated to William Jefferson Clinton, or the 42nd president of the United States, who is in Atlanta today meeting with former President Carter. Clinton's knack for understanding pain and how to turn brokenness into blessing was on full display last week at Muhammad Ali's memorial service. If you missed his remarks, which capped off an afternoon of remembrances, please see  for a rewind.  

Tuesday, May 17, 2016

Pulte Homes looks for a new CEO -- and doesn't find one

At least not yet. Fundamental to any succession process is having a new leader groomed and ready to go, either from inside or outside, before making change. When that fundamental isn't present, well, the vacuum starts to make that bad sucking sound. You know the one: When the machine stumbles upon a corner of a rug and it starts to whine, forcing you to turn the switch off.

This analogy is not far off when it comes to Atlanta-based Pulte Homes. For more on where the company may go from here, please see a piece published last week in "The Saporta Report," a locally run digital publication that reports on business and civic activity in Metro Atlanta.

# # #

Wednesday, April 06, 2016

POV on leadership: Seven short bursts

Note: This originally appeared as a client e-letter on April 1, 2016
Dear Clients and Colleagues:
Bringing back a previous format for this month's letter. Here are some short bursts, or in this case, the seven dwarfs of observation and interpretation:
1.) Quit obsessing over Donald Trump. Both directions -- to the negative and positive. What works for him only works for The Donald. With all due respect to business media who have to write something, there are no key lessons learned (accentuated using Dana Carvey voice) based on what Trump has been able to accomplish. Not even his Twitter prowess can be replicated across everyone's self proclaimed integrated platforms. Ben Carson had as many Facebook followers but never caught fire like the Donald has. Get a message or idea that connects -- good, bad or ugly -- if you're really that desperate for exposure. 

2.) Political affiliations aside, who are you supporting for President? Why? Business leaders need to be prepared to provide an answer this time around. Blending into the wall paper, giving money to both sides and having mealy mouth answers when asked is fading like the same color of that wallpaper. Kathleen Parker is spot on with the following:  "There's a price to pay for silence." True that!

3.) Remember, social media only echoes current sentiment. Social media, or any media for that matter, doesn't lead and direct anything except piles of information and attention deficit. Quit posting the passing article of the day if you don't have something worth adding from your own point of view.  Obviously there are exceptions here but not many in a leadership context.

4.) Small talk can lead to larger engagement. Have we forgotten how to talk, much less engage with each other in normal conversation? Here are some reminders for those who still choose to speak to each other. Lead with the weather to create small talk. Don't discuss politics or religion unless you're consulting a politico or minister. Genuine engagement with others now officially represents a task for some, not a normal past-time. Soon there will be a smartphone campaign with the following slogan: "Look Up!"

5.) Encourage, encourage, ENCOURAGE. Even McKinsey, masters of everything leadership- and matrix-driven, cites encouragement as the number one leadership responsibility. Unlike the recent SHRM study that repeated the same tired necessary attributes to be a leader, good looks, stature, image, etc., encouragement is actually something you can do that benefits others. How many times did someone encourage you today? Return the favor to receive the favor. Simple yet not widely held practice.

6.) Keep moving past web-based platitudes such as the one the Korn Ferry Hay Stack posted the other day: "Majority of Fortune's Most Admired Companies say they have leaders of tomorrow," or something stupid to similar effect. Countless others not worth mentioning. Most serious observers quit putting stock in the commercially obsessed Fortune lists a long time ago, yet that message hasn't reached down yet. Not to worry. The next generation will put that one to final rest soon enough.

7.) Finally, get some rest. The leadership industrial complex is now espousing a lot of down time to find yourself or the "white space" necessary to remain highly charged and creative. Whatever. Try unplugging and raising a glass with trusted friends. Type A obsessions can be re-channeled when you get back to the office. A pre-existing client emailed last week to say they were taking some much needed time off. Bravo! I can't remember getting that type of message from someone in the Left Brain crowd. Some of my dear friends don't even realize how tired they look sometimes.
Happy April (We Don't Suffer Any) Fools Day,

Jeremy C. Garlington
Point of View LLC
4060 Peachtree Rd./Suite D-#117
Atlanta, GA, 30319
Phone: 404-606-0637
Web site:
TGR web log: 

Tuesday, March 01, 2016

SEC Primary: Mouths shut, feet up

On a day when everyone is talking, tweeting and posting yet (going out on a limb here) probably not meaningfully connecting with each another, it's time to review a few leadership truths. Or lessons that seem to have gone missing:

1.) To not have a position is to have a position. Be ready with your own when asked. When Saddam Hussein called the U.S. ambassador for Iraq, April Glaspie, prior to invading Kuwait in 1990 (millennials, look up your history), he asked if the United States had a position on Kuwait. When the ambassador said that the U.S. did not have a position, Hussein rolled his tanks right across the border, starting the first Gulf War and a mess that remains, well, messy 25+ years later. There was obviously more to the situation, but at a simplistically speaking, this validated story has been widely cited as an example of when a non-position is a position.

Masked caricatures of Bush 43 vs. Saddam Hussein

A similar dynamic holds in this year's presidential election. If you're choosing silence and your job involves leading others, you might want to make sure corresponding actions are clear about where you stand before uttering any words. Because if you don't, others are going to make their own conclusions. We need more balanced leaders willing to share more sense and sensibility right now. Yet for some reason that's not happening. Go ahead and speculate on the reasons why if you want, but it's a pointless exercise to try and figure out what others are thinking or doing. Focus on doing something yourself.

Donald Trump
Hillary Clinton
2.) Should you choose to share how you're viewing this year's election and which candidate you're supporting, make sure your point of view is actually informed by something substantive rather than the sound bite or talking point of the day. There's really nothing worse than echoing what someone else has said and claiming that view as your own without any original thought. Besides that's what social media is for, to echo and reflect -- not lead and direct. Throw in the cable channels, too, for exhaust to fan the flames.

3.) If these first two options are too tiring, then do what Mama used to instruct via double negative: If you don't have anything nice to say, then don't say anything at all. The process being what it is, it will continue whether you say/do anything or not. It turns out that even some things in this world remain greater than us.

# # #
Note on what will soon be a fading memory, this year's Oscars: Please don't feel compelled to go see "The Revenant," if you haven't already crossed that one off your list. Gory, long, depressing and not even Leonardo DiCaprio's best work. Instead watch Super Tuesday returns tonight. It's kind of the same thing, or two for price of one, from the comfort of your own hotel room.

Hugh Glass, played by Leonardo DiCaprio

First of its kind

"The Garlington Report" (TGR) represents the first new media forum devoted exclusively to executive-level leadership from the talent and search points of view.

For regular readers, rest assured -- you will continue to find monthly Pointes and other content that you've grown accustomed to. Please also feel free to navigate back to the consultancy's URL at

Thanks for continuing to read, JG